We read every message

Support

A working pilot reads it, so replies may take a day or two on a trip.

Signing in

Sign-in uses your employee number and work email: we send a one-time code to your work address, no password to remember. If the code doesn't arrive, check your junk folder and confirm the address is your work email. Codes expire after 10 minutes — request a new one if needed.

Content isn't downloading

After first sign-in the app downloads its document library, seniority list, and pay data. This needs a network connection and a few minutes; it continues in the background. If a section still shows "not synced," pull to refresh or reopen the app on Wi-Fi.

Working offline

Once content has synced, search and answers work in airplane mode. On-device AI answers require hardware that supports Apple's on-device models; on other devices the app answers when a connection is available.

Schedule import

Connect your schedule from the crew calendar on this device, or paste a published calendar link in Settings. The schedule stays on your device.

Reporting a problem

Include your device model, iOS version, and what you expected vs. what happened. Never include your employee number or schedule details in a support email — we don't need them, and we'd rather not hold them.